FAQ
These are the most commonly asked questions. Look here before reaching out to support@allbangerz.com. This will ensure you get the quickest resolution to whatever issue you may be experiencing.
Frequently Asked Questions
Template not working as expected
Please email us (support@allbangerz.com) with a screenshot of your FL MIDI settings with your midi keyboard plugged in. To get to your FL MIDI Settings: Open FL Studio and press F10 or go to Options → MIDI Settings
Also send a screenshot showing where you loaded the template to push it to the keyboard.
Verify the email used when making the purchase.
Pads not triggering channels correctly
Use the tutorial video for your specific keyboard and template. Find the FL MIDI settings chapter / section and be sure your Omni Preview channel matches the channel shown in the video.
I accidentally purchased the wrong template
If you realize you have purchased the wrong template, go back and purchase the correct template. After you place the correct order, email us (support@allbangerz.com) and we will refund you for the incorrect (initial) order.
Be sure to include both order numbers and the email used at checkout. This is the only exception to the no refund policy.
What is the All Bangerz refund policy
All purchases are final once they are downloaded. Once a digital product has been downloaded, it cannot be returned or refunded. This is posted on the site and at checkout.
By purchasing, you are agreeing to these terms. Please be sure you are purchasing the right template for your keyboard model. We provide a completely thorough preview/demo of every product so you know exactly what you are getting and how to use it. Email us at support@allbangerz.com if you purchased the wrong template first, and then purchased the correct template. Include both order numbers in your email.
Out of downloads
Email us at support@allbangerz.com, include your order number and/or the email used when purchasing.
Unable to open file / Error when opening file
- Before trying to open a template from the MIDI application, be sure you have unzipped the downloaded folder. The downloaded folder is a zip folder that must be first unzipped.
- Do not try to open the template file directly. Instead, open the MIDI editor app for your keyboard, then go to File → Open and locate the unzipped folder that has the template file. Then select the file.
- Double check the exact model of your keyboard by plugging it in, opening FL Studio, and going to MIDI settings. The name of the keyboard will show you the exact model. Be sure you have the correct template for your keyboard by reviewing your purchase details. Send us a screenshot of the FL MIDI settings (support@allbangerz.com) so we may verify you have the correct template as well.
I did not receive a download link
- Check your spam folder
- Email support@allbangerz.com and include the order number or email used to place the order
My pitch bend or modulation wheel is not working
This is not a problem with the template rather an issue with FL settings that are often changed by mistake. Here is a video on how to fix modulation and pitch wheels.
How do I map the knobs and faders to FL Studio
This is not a part of the Al Be templates but there is a video by Al Be showing how to map faders and knobs (no template needed).